Membership FAQ

Member Access

  • How do I get involved?

    We have found that active participation in Wi-Fi Alliance helps member companies get the most out of their membership. Wi-Fi Alliance utilizes a Single Sign On (SSO) solution for our system access. Your Single Sign On (SSO) login allows access to the member’s portion of our website and the certification system. The members-only section of our website is your best resource to access the latest information, which is not offered on the public site, including:

    • Test plans, Wi-Fi Test Suite and test bed information
    • Plugfest/test events and registration
    • Marketing Requirements Documents (MRDs)
    • Logo graphics for download
    • Links to the certification system, annual reports, and strategic plans
    • Information about the upcoming member meetings and registrations links
    • Active task groups and their key focus 

    Members may also access the Wi-Fi Alliance Document Management System on Causeway, a virtual collaboration environment for task groups and committees. Causeway is a standalone document management and "groupware" system used as our task group work area and document management area. Causeway access is available to Contributor, Small Business Introductory Participant, Affiliate, and Sponsor level members. This system provides: 

    • Members-only materials still in process
    • Calendar of events for all the task groups
    • Email traffic ("reflector") 
    • Task group meeting documents and group rosters 
    • Committee reference documents 
    • Previous member meetings materials
  • How do I sign up for a Single Sign On (SSO) account?

    To request a Single Sign On (SSO) account to access the members website and certification system, submit your contact information for an account by visiting http://www.wi-fi.org/contact-us. On the contact form, click System Access, fill out the required information and submit the form. When the account is created, you will receive an email reply with a link to choose your password and activate your login. Allow one business day to process your account request. For step-by-step instructions, visit Tutorials.

  • How do I sign up for a Causeway account?

    To request login access to the Causeway system:

    1. Submit your contact information for an account by visiting http://www.wi-fi.org/contact-us

    2. On the contact form, click System Access and note the areas of interest

    3. Fill out the required business information and submit the form

    When the account is created, you will receive an email reply with a link to choose your password and activate your login. 

    Causeway document management system

    At this time, Causeway is a separate system, not part of your SSO login.

  • How do I join a Task Group?

    Please refer to the Causeway FAQ. If you need additional assistance, please send an email to admin@groups.wi-fi.org.

  • I received an error message when trying to access or download a document from the Causeway system. How do I request help?

    Please confirm your system is set to allow for pop-ups. If that does not resolve the problem, send an email to admin@groups.wi-fi.org. If possible, attach a screen shot of the error message for our support team to research. You will receive a response within one business day.

  • How do I reset my SSO account password?

    Visit https://login.wi-fi.org/ and click on Reset User Password. Please note that our system only accepts English; foreign characters will result in a login error. Allow up to four hours to receive an email from our system with a link to reset your password. For step-by-step instructions, visit Tutorials.

  • How do I update my SSO and Causeway account contact information?

    Due to security, all contact updates must be handled by Wi-Fi Alliance staff. Send an email that includes the new contact information to membership@wi-fi.org.

  • I received an error message when trying to access or download a document from the members-only website. How do I request help?

    Please confirm your system is set to allow for pop-ups. If you are still unable to access a document on our site, please submit a support ticket for assistance via your SSO Member Portal. Log in at https://login.wi-fi.org and click on the New Support Request link under Helpful Links to fill out and submit a support case. If possible, attach a screen shot of the error message for our support team to research. You will receive a response within one business day.

  • The SSO login page does not submit my information for authentication

    Cookies may be blocked.

    1. Explicitly set “Allow” cookies for the following sites:
    2. Save your changes
    3. Try to login to the Wi-Fi Alliance website:  https://wi-fi-login.force.com/signin/login
    4. If the page still does not load, clear any old  wi-fi or salesforce cookies and retry. 

General Membership

  • Where can I find members' IPR declarations?

    The IPR Declarations List is posted in Causeway.

  • Where can I download Wi-Fi Alliance logos?

    Wi-Fi Alliance official logos and usage guidelines are available for download at Logo Usage & Downloads.

  • How do I update our company logo that is displayed on the Wi-Fi Alliance website?

    Please forward your company logo (100w x 100h pixel jpg, on a clear background) to membership@wi-fi.org.

  • We have a subsidiary company that wants to join Wi-Fi Alliance. What is the process to apply for membership? How much does it cost?

    Qualified affiliates of a Contributor or Sponsor member in good standing are welcome to apply for their own company membership. Please request membership and send the subsidiary company information via the Contact Us form and we will provide the process steps and application via email. Affiliate memberships pay no annual dues.

  • Can our consultant/contractor access Wi-Fi Alliance systems under our membership?

    Wi-Fi Alliance defines the terms and rights of Consultant and Contractor’s via the Consultant & Contractor FAQ.

  • Where can I find information on Wi-Fi Alliance Member meetings and other events?

    Visit Wi-Fi Alliance member meetings for details on upcoming member meetings. Visit Plugfests & Lab Events for information and registration links. Wi-Fi Alliance sponsored events are found at Events.

  • Our company name has changed, how do I update our membership with the new company name?

    For any updates needed to the membership account, please send an email to membership@wi-fi.org. We will contact you to work out the requirements based on the reason for the requested changes.

  • Wi-Fi Alliance lists me as the primary company and billing contact for our company’s membership. What does this role require of me?

    Primary company and billing contacts are our first point of contact for the company if we have any questions or needs concerning Wi-Fi Alliance. Primary and billing contact(s) receive notifications of membership renewal dues, invoices, and other important announcements concerning membership. The primary contact assures his/her company(s) adhere to the policies and Bylaws of the organization.

  • What do I do if I am no longer the primary contact for the company?

    To change the primary company or billing contact for your company, send an email to membership@wi-fi.org.

  • What is the membership period?

    Wi-Fi Alliance membership is January 1 – December 31.  If you join during the year your membership will still end on December 31 and you must renew for the following calendar year.

  • How do I cancel our membership?

    Please send an email to membership@wi-fi.org with your cancel request. Any information you can include will be helpful, such as reason for canceling (divested from Wi-Fi business, ROI/budget related, dissatisfied, etc.)

Certification & Testing

  • Where can I find information on Wi-Fi Alliance certification process?

    Certification & Testing policies and procedures are available on the members-only website under Certification & Testing.

  • I need to apply for certification testing. How do I access the certification system?

    To request a Single Sign On (SSO) account to access the members website and certification system, submit your contact information for an account by visiting http://www.wi-fi.org/contact-us. On the contact form, click System Access, fill out the required information and submit the form. When the account is created, you will receive an email reply with a link to choose your password and activate your login. Allow one business day to process your account request.

  • How do I access the FTP site?

    Access to the FTP site requires SSO login at https://login.wi-fi.org and Causeway system login at https://groups.wi-fi.org. Visit the Test Bed Software page and follow the instructions.

Implementer Membership

  • How is the new Implementer class member different from the previous Adopter member?

    For details on the Implementer membership benefits visit: Wi-Fi Alliance Membership Benefits.

  • Do Implementer members have access to specifications?

    Yes. Anyone (including Implementer members) can access Wi-Fi Alliance final released specifications. For additional details on the Implementer membership benefits, visit Membership Benefits.

  • Does Implementer membership offer access to the Causeway system and participation in Task Groups?

    Implementer members do not have access to the Causeway system or Task Group participation rights. For details on the Implementer membership benefits, visit: Wi-Fi Alliance Membership Benefits.

  • I am an Implementer member and have a subsidiary that wants to join Wi-Fi Alliance. Can they join as an Affiliate?

    No, only qualified affiliates of a Contributor or Sponsor member in good standing can apply for Affiliate membership.

Membership Renewal

  • When are membership renewal invoices issued and when are they due?

    Invoices are generally issued in early October and are due by December 31. Please review your invoice for specific dates. Contact renewal@wi-fi.org if you have specific questions.

  • How do I request a quote for membership dues?

    Send an email to renewal@wi-fi.org with your company information.

  • Who receives the membership invoice?

    Invoices are sent via email to the primary company and primary billing contact. To update the primary contacts, email renewal@wi-fi.org.

  • What if our membership dues payment is late?

    If your dues are already late, please pay via wire transfer or by sending your check through a carrier that will provide you with tracking information. If the payment becomes 30 days late, the membership will be suspended.

  • What does suspension mean?

    Suspension means your company representatives will not have access to Wi-Fi Alliance systems and will not be allowed to participate in any activities, including task groups and member meetings. No products can be submitted for testing/certification and any certification requests in process will be placed on hold.

  • How can we pay our membership dues?

    Membership dues are payable via wire transfer, ACH or check. Remittance information is on the invoice. Credit cards are not accepted.

  • Will we receive confirmation when the membership dues are paid?

    The primary company and primary billing contact will be notified via email when the membership dues are received.

  • Are purchase orders required?

    No. Wi-Fi Alliance will reference member purchase orders (PO) on invoices for accounting convenience. However, purchase order terms and conditions do not apply. Payment processes remain bound by the Wi-Fi Alliance membership agreement, policies and bylaws. Receipt of a purchase order does not constitute payment. If needed, please send your purchase order for membership dues to renewal@wi-fi.org. We can resend the invoice with the purchase order number on the invoice.

  • How do I request a signed, hard copy of the invoice?

    Send an email to renewal@wi-fi.org and include the recipient’s name, address, email and phone number.

  • Can we change our membership type?

    Yes. If you are interested in changing your membership type, email renewal@wi-fi.org.

  • I received a late notification, but I paid my membership dues. What should I do?

    Obtain payment confirmation from your accounting department that includes the type of payment (check or wire), date sent, delivery address, bank confirmation, etc. We are happy to research the payment status based on the information you provide.

  • Can we show our products as certified if our membership is not renewed?

    If your membership is not renewed, you are no longer allowed to promote your company as a member of Wi-Fi Alliance or your product(s) as being Wi-Fi CERTIFIED™. Your company and product(s) will no longer be listed on our website.

  • What happens to our certified products if my company is no longer a member?

    Please note that by not renewing, as of 1 January you may not promote your company as a member of Wi-Fi Alliance or your product(s) as Wi-Fi CERTIFIED™. Your company and product(s) will no longer be listed on our website. Any claim of Wi-Fi CERTIFIED products or references to such and use of Wi-Fi Alliance-owned logos and trademarks (such as WPA2™, etc.) are only allowed by active members. Please refer to http://www.wi-fi.org/who-we-are/our-brands if you have questions.

  • What is the process if we don’t want to renew our membership for next year?

    If your company chooses to discontinue membership, please send an email to renewal@wi-fi.org and include the reason you are not renewing your membership. This will eliminate multiple reminder emails asking for payment status.

  • My membership has lapsed, how can I reactivate it?

    If your company’s membership has been terminated and you wish to maintain your membership in that same calendar year, you will need to pay the renewal fee and any past due invoices. You will be asked to review and provide updates on your business information, membership documents, and all active representatives on record. To initiate this process, please send an email to renewal@wi-fi.org. If your membership has not been active in the last year or more, please send an email via our website, under the “Contact Us” section choosing the “Join Wi-Fi Alliance” option.